Acceptable Use Policy
Operator: Haansal Estate Pty Ltd (an Australian company) · Last updated: October 2026
1. Purpose and Scope
VIRBA is operated by Haansal Estate Pty Ltd, an Australian company. VIRBA is provided for lawful, authorized, and responsible business use by real estate professionals, builders, and mortgage brokers. This Acceptable Use Policy outlines prohibited conduct across our platform and connected services. Read this policy alongside our Terms of Service.
2. Lawful Communications and Opt-in Compliance
Do not use VIRBA to transmit spam, bulk unsolicited messages, or deceptive marketing content. Customers must obtain and maintain explicit opt-in consents and lawful authority required under Australian privacy laws, the Spam Act 2003, and third-party platform terms before sending email, SMS, or social communications. Honor all unsubscribe and opt-out requests promptly.
3. Deceptive Conduct and Truth in Advertising
Do not use VIRBA to generate deceptive lead campaigns, fraudulent listings, false price quotes, fake testimonials, or materially misleading advertising. You must not misrepresent your professional identity, licensing credentials, property availability, or commercial relationships.
4. Respect for Privacy and Intellectual Property
Do not upload, harvest, or process personal information without proper legal authority or consent. Do not upload materials that infringe copyright, trademarks, trade secrets, or privacy rights of third parties.
5. System Integrity & Security Restrictions
You must not probe, scan, or test the vulnerability of VIRBA systems or connected APIs; attempt to bypass Row-Level Security (RLS) policies or role permissions; distribute malware or malicious scripts; overload server infrastructure; or access data belonging to another workspace.
6. Responsible AI Utilization
Do not use AI-assisted tools to generate illegal content, fabricate property representations, impersonate individuals, or bypass required editorial approvals. Customers remain fully responsible for reviewing all generated content prior to publication.
7. Enforcement & Reporting
VIRBA reserves the right to investigate suspected violations and take appropriate action, including issuing warnings, suspending account features, or terminating access for severe breaches. Report policy violations to support@virba.ai or privacy@virba.ai.