Help & Support
Find the right starting point for guidance about VIRBA. Some functionality depends on your account permissions, subscription and current product stage.
Accounts and access
If you are having trouble signing in, use the available sign-in or password-reset options on the login screen. Never share your password or verification codes with anyone claiming to provide support.
Business setup
Business setup may include information about your organisation, its profile, brand, knowledge and connections. If a setting is unavailable to your role, ask an authorised organisation owner or administrator to review your access.
Teams and permissions
Team access may depend on the organisation you have selected and your assigned permissions. A visible menu does not necessarily mean you are authorised to complete every action.
Connected accounts
Supported integrations depend on third-party authorisation and provider permissions. You may need to reconnect an account if its authorisation changes or expires.
Content and scheduling
Review content, target account and scheduled time carefully before approving any publication. A scheduled entry or frontend status is not, by itself, confirmation that a third-party provider published the content.
AI-assisted features
Check generated information before using or publishing it. AI tools may be incomplete, inaccurate or unavailable depending on the release and configuration. Read our AI Disclaimer.
Billing and subscriptions
Use our Pricing page for current publicly presented plan information. If your billing question relates to an existing account, use the approved support contact channel; do not send full card numbers.
Privacy and security
Read our Privacy Policy, Cookie Policy and Security & Trust pages for general information about data handling and security practices.
Frequently asked questions
Is VIRBA fully autonomous?
No such claim should be assumed. Availability of AI-assisted or automated features depends on the product release, configuration, provider permissions and tested backend services.
Can everyone in my organisation access the same information?
Access is intended to depend on authorised roles and assignments. Actual access is determined by the implemented application controls and the selected organisation.
Does connecting a service guarantee all features?
No. Permissions, account eligibility and provider policies may limit what is available.
Should I review AI-generated content?
Yes. Check factual accuracy, permissions, legal obligations and suitability before use or publication.
Where can I ask for assistance?
Visit Contact Support for the current verified support entry path.