Terms of Service

1. Agreement & Operating Entity

These Terms of Service ("Terms") govern access to and use of the VIRBA website at https://virba.ai and associated software services operated by Haansal Estate Pty Ltd, an Australian company ("VIRBA", "we", "us", "our"). By creating an account, accessing, or using VIRBA, the individual or business entity ("Customer", "you") agrees to these Terms. If acting on behalf of a company or business organization, you represent that you have legal authority to bind that entity.

2. Software Services for Business Use

VIRBA is designed for real estate professionals, builders, mortgage brokers, and business marketing teams. Available features, channel integrations, and subscription tiers are subject to your active plan and configuration. Feature descriptions or roadmap summaries do not constitute a promise of present or uninterrupted availability of any third-party integration.

3. Accounts and Organizational Authority

Customers must provide accurate registration details, maintain secure credential management, and assign user permissions responsibly. Organization administrators are responsible for managing member invitations, roles, and activities conducted through their accounts. You must notify VIRBA immediately if you suspect unauthorized account access.

4. Permitted Use & Conduct Rules

You agree to use VIRBA strictly for legitimate, authorized internal business purposes in accordance with these Terms, our Acceptable Use Policy (/acceptable-use), and applicable laws. You must not attempt to access another organization's data, reverse engineer software, or bypass security controls.

5. Customer Content and Intellectual Property

As between Customer and VIRBA, Customer retains all ownership rights in materials it uploads, composes, or connects ("Customer Content"). Customer grants VIRBA a limited, non-exclusive, worldwide license to host, transmit, format, and display Customer Content solely to provide requested services. Customer represents that it holds all necessary rights, permissions, and consents for all uploaded data and brand assets.

6. AI Assistance Disclaimer

VIRBA includes AI-assisted drafting, summary, and suggestion features. AI-generated output may contain factual inaccuracies or context gaps. Customers are solely responsible for reviewing, verifying, and approving all generated content, advertising claims, and property descriptions prior to reliance or publication. VIRBA does not provide legal, financial, valuation, or tax advice. View our AI Disclaimer (/disclaimer).

7. Connected Third-Party Channels

Functions that connect to third-party services (such as WordPress, Facebook Pages, Instagram professional accounts, or email providers) require customer authorization and compliance with third-party platform terms and developer policies. VIRBA is not responsible for third-party platform service interruptions, policy changes, or API access revocations.

8. Subscriptions, Pricing, and Billing

Subscription pricing, billing intervals, feature entitlements, and payment terms are presented during plan selection. Fees are billed in advance on a recurring basis. Customers may cancel or modify subscriptions through their account billing portal or by contacting accounts support.

9. Data Privacy and Security

VIRBA handles personal and connected account information in accordance with our Privacy Policy (/privacy). We implement technical measures, including AES-256-GCM token encryption and database Row-Level Security, to protect customer data. For data deletion procedures, refer to /data-deletion.

10. VIRBA Intellectual Property

Haansal Estate Pty Ltd and its licensors retain all right, title, and interest in and to the VIRBA platform, software, branding, user interfaces, documentation, and proprietary code. Nothing in these Terms grants Customer ownership of VIRBA intellectual property.

11. Service Modifications and Availability

We continually update and improve VIRBA. We reserve the right to modify, update, or temporarily pause features for scheduled maintenance or security enhancements. We endeavour to minimize service disruptions and provide notice where practicable.

12. Warranties and Consumer Protections

To the extent permitted by law, VIRBA is provided on an "as is" and "as available" basis. Nothing in these Terms excludes, restricts, or modifies statutory guarantees, consumer rights, or remedies under the Australian Consumer Law or other mandatory legislation that cannot lawfully be excluded.

13. Limitation of Liability

Except where liability cannot be limited by law, Haansal Estate Pty Ltd shall not be liable for indirect, incidental, special, or consequential damages, loss of profits, or data loss arising out of or related to your use of VIRBA.

14. Suspension and Termination

You may stop using VIRBA at any time. VIRBA may suspend or terminate account access if a Customer materially breaches these Terms, fails to pay applicable fees, or uses the service in a manner that poses a security or legal risk.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia and the state of New South Wales. The parties submit to the jurisdiction of Australian courts.

16. Contact Information & Operating Entity