Contact Support
For support with VIRBA, use the verified support guidance below. This is an information/contact entry point; it does not itself create or track a support ticket.
What to include in your request
Share a short description of the issue, the relevant page or feature, when the issue happened and any visible error message. If appropriate, provide a screenshot after removing unnecessary personal or confidential information.
Account & Sign-In Issues
Use the sign-in page's current recovery options. Do not send passwords, recovery codes or authentication tokens over email or ordinary chat.
Billing Questions
Include the account or organisation context needed to identify the request, but do not send complete payment-card details.
Privacy or security concerns
Explain the concern and use the verified privacy/security contact method. If you believe an account is compromised, change its password using the official sign-in process where possible.
Response expectations
Response times may vary depending on request volume and priority. No specific response or resolution timeframe is guaranteed unless separately agreed in writing.
Contact support channel
Active clients can request assistance directly via sales@virba.ai or via the support section in your client workspace.
Notice regarding support submissions:
Form submissions are handled directly via verified email and signed-in client workspace tools. Unauthenticated public ticket creation forms are disabled for security.